@Article{SouzaAlveSilv:2014:InMaCh,
               author = "Souza, Jo{\~a}o Paulo Estevam de and Alves, Jo{\~a}o Murta and 
                         Silva, Messias Borges",
          affiliation = "{Instituto Nacional de Pesquisas Espaciais (INPE)}",
                title = "Quality improvement in the aerospace industry: investigation of 
                         the main characteristics",
              journal = "International Review of Mechanical Engineering",
                 year = "2014",
               volume = "8",
               number = "5",
                pages = "893--900",
                month = "Sep.",
             keywords = "quality, aerospace, improvement, survey, productivity.",
             abstract = "This paper investigates the main characteristics, results, and 
                         factors that facilitate or complicate the implementation and 
                         maintenance of quality improvement programmes in the aerospace 
                         supply chain organisations in Brazil. This topic is extremely 
                         relevant to the scenario of actual aerospace supply chains, 
                         considering that organisations in this sector continuously invest 
                         in quality improvement programs, but face difficulties in 
                         evaluating the strategic effects on the product quality. We use a 
                         quantitative research methodology based on a survey for our 
                         investigation. We extensively review the literature to develop our 
                         measurement instrument and confirm its reliability and validity 
                         through an assessment by experts and a pilot test. The research 
                         results indicate that most organisations employ programmes based 
                         on the ISO 9001 and AS 9100 standards. We further describe the 
                         factors that facilitate or complicate the implementation or 
                         maintenance of the quality improvement programmes. We find that 
                         most organisations intend to either expand the actual programmes 
                         or implement new ones. Our findings suggest that, in general, the 
                         implementation of quality improvement programmes yield results 
                         beyond expectations in terms of product quality and the 
                         satisfaction of external customers.",
                  doi = "10.15866/ireme.v8i5.2934",
                  url = "http://dx.doi.org/10.15866/ireme.v8i5.2934",
                 issn = "1970-8734 and 1970-8742",
                label = "lattes: 1968616872550561 1 SouzaAlveSilv:2014:InMaCh",
             language = "en",
           targetfile = "LATTES Artigo Quality Aerospace Final.pdf",
        urlaccessdate = "16 maio 2024"
}